At Floral Essence US, we understand that the journey of your botanical treasures is just as important as the destination. Our delivery process is designed to ensure that your plants and flowers arrive in pristine condition, ready to bring beauty and joy to your home or garden.
Shipping Options
We offer two convenient shipping options to cater to your needs:
- Standard Shipping: For those who prefer a quicker delivery, we use DHL or FedEx. Your order will be processed within 1-2 business days and delivered within 10-15 days after shipment. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be processed within 1-2 business days and delivered within 15-25 days after shipment.
Global Reach
Our products are available for delivery worldwide, with the exception of some remote areas and Asia. Whether you’re in the heart of Dickens, US, or across the globe, we strive to bring the beauty of nature to your doorstep.
Order Processing
Once your order is placed, our team works diligently to process it within 1-2 business days. We take great care in packaging your plants and flowers to ensure they arrive in perfect condition, ready to thrive in their new environment.
Tracking Your Order
To keep you informed every step of the way, we provide tracking information for all orders. You can easily monitor the progress of your shipment and know exactly when to expect your botanical treasures.
Returns and Refunds
We stand by the quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 15 days of receipt. Please contact our customer support team at [email protected] to initiate the return process.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns regarding your order. Feel free to reach out to us via email at [email protected], and we will be happy to help.
Thank you for choosing Floral Essence US. We are committed to making your shopping experience as seamless and enjoyable as possible. Together, let’s cultivate a world filled with beauty and joy.