Welcome to Floral Essence US! We are here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of plants and flowers do you offer?
We offer a wide variety of plants and flowers, including Botanical tulips, Crispa tulips, Crocus, Darwin hybrid tulips, Double narcissus, Double tulips, Indoor narcissus, Large-cupped narcissus, Lily-flowering tulips, Miniature narcissus, Muscari, Narcissus, Parrot tulips, Peonies, Poeticus narcissus, Single late tulips, Split-cupped narcissus, Triumph tulips, Trumpet daffodils, and Tulips.
Are your plants and flowers suitable for indoor or outdoor use?
Our products are suitable for both indoor and outdoor use, depending on the specific plant or flower. Please refer to the product descriptions for more details on care and placement.
Shipping and Delivery
What are your shipping options?
We offer two shipping options:
- Standard Shipping: Delivered via DHL or FedEx within 10-15 days after shipment. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after shipment.
Do you ship internationally?
Yes, we ship worldwide, with the exception of some remote areas and Asia. Please check our shipping policy for more details.
How can I track my order?
Once your order is shipped, we will provide you with tracking information. You can use this to monitor the progress of your shipment and know exactly when to expect your delivery.
Returns and Refunds
What is your return policy?
We stand by the quality of our products. If you are not satisfied with your purchase, you may return it within 15 days of receipt. Please contact our customer support team at [email protected] to initiate the return process.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment method.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all orders.
Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your data is encrypted and processed securely.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns regarding your order.
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Floral Essence US. We are committed to providing you with the best possible shopping experience. If you have any further questions, please don’t hesitate to contact us.