Our Return & Exchange Policy
At Floral Essence US, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy within 15 days of receiving your items. Please review the following guidelines to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable plants and flowers (e.g., Botanical tulips, Darwin hybrid tulips, and other live plants), are non-returnable due to their nature. If you have any questions about whether your item is eligible, please contact us at [email protected].
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below to ensure all necessary information is included.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Ship Your Item: Package your item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Floral Essence US Team,
I would like to request a [return/exchange] for the following item(s) from my recent order:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide further instructions on how to proceed.
Thank you,
[Your Full Name] [Your Email Address]Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item, we will send you the replacement product once the returned item is received and inspected. Shipping costs for exchanges will be covered by Floral Essence US.
Non-Returnable Items
Due to their perishable nature, the following items are non-returnable:
- Botanical tulips
- Darwin hybrid tulips
- Other live plants and flowers
Please ensure you are satisfied with your selection before purchasing these items.
Contact Us
If you have any questions about our return and exchange policy, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!