1. Introduction
Welcome to Plants And Flowers Shop! These Terms and Conditions govern your use of our website, floralessenceus.com, and the purchase of our botanical products. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.
2. User Obligations and Responsibilities
By using our website, you agree to:
- Provide accurate and complete information during the registration and checkout process.
- Use the website only for lawful purposes and not engage in any activity that could harm the site or its users.
- Respect our intellectual property rights and not reproduce, distribute, or modify any content without our permission.
3. Product and Service Description
We offer a variety of botanical products, including tulips, narcissus, crocus, and more. Each product is described in detail on our website, including care instructions and shipping information. Please note that due to the perishable nature of our products, certain items are non-returnable, such as Botanical tulips and Darwin hybrid tulips.
4. Order and Payment Terms
Orders are processed within 1-2 business days. We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Once your payment is confirmed, your order will be shipped according to the selected shipping method:
- Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days.
- Free Shipping: For orders over $50, shipped via EMS, with delivery in 15-25 business days.
Please ensure that your shipping address is correct, as we are not responsible for delays caused by incorrect information.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not, you may return or exchange your item within 15 days of receipt, provided it is unused, in its original packaging, and in the same condition as when received. To initiate a return or exchange, please contact us at [email protected] with your order number and details about the product. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Shipping costs are non-refundable. For exchanges, we will cover the shipping costs of the replacement product.
6. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Plants And Flowers Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
7. Limitation of Liability
While we strive to provide accurate and up-to-date information, Plants And Flowers Shop is not liable for any errors, omissions, or inaccuracies on our website. We are also not responsible for any damages resulting from the use of our products or website, including but not limited to direct, indirect, incidental, or consequential damages.
8. Governing Law
These Terms and Conditions are governed by the laws of the United States. Any disputes arising from your use of our website or purchase of our products will be resolved in the courts of the United States.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Plants And Flowers Shop
949 Clousson Road, Dickens, US 51333
Email: [email protected]
Phone: [Your Phone Number]